If the meeting is in your trash, it can be recovered by clicking the Recover button. Zoom meetings remain in your trash for seven days or until you permanently delete them (whichever comes first). If the meeting ID isn't found in the list of upcoming meetings, continue to step 3Ĭheck your Zoom trash to verify if you (or the host) accidentally deleted the meeting within the last seven days. If a) the meeting ID is found in the list of upcoming meetings, b) you're certain your Zoom app version is up-to-date, and c) the issue persists, contact the ITS Service Center. Remember to check recurring meetings, which will always display at the end of the list of upcoming meetings. This way you won't have to search each individual page.If the results are on more than one page, scroll down to the bottom of the page, click the drop-down menu (which will likely say "15/page") beside the page selection, and select the option to show the most results on one page (e.g., "100/page").Press CTRL + F (Windows) or CMD + F (Mac) on the webpage, and search for the first three numbers in the meeting ID.Otherwise, the list results will only show your own meetings.If you have scheduling privileges for the meeting host (i.e., you are not the host), click the Myself drop-down menu in the upper right of the list, and select the host before searching.Tips for completing this troubleshooting step:.Only continue to step 2 if you are the host and/or have scheduling privileges for the host of the meetingĬheck the list of your upcoming meetings to verify if the error meeting's ID is on the list.Contact the host of your Zoom meeting, and ask them to contact the ITS Service Center regarding this issue.
If updating your app does not work, and you are not the host of the meeting / do not have scheduling privileges for the host, you will be unable to troubleshoot further. Update your Zoom desktop or mobile app and try to join the meeting again If you encounter this error, try the following troubleshooting steps in the listed order below (starting with step 1) until the error is resolved. You encounter an error when attempting to join a Zoom meeting: " Unable to join this meeting.